Voecks' Fox Valley Coin & Diamonds Etc. in 103 East Kimberly Avenue

Customer Reviews about Voecks' Fox Valley Coin & Diamonds Etc.:

• ★ ★ ☆ ☆ ☆
  The owner of Fox Valley coin is the most unprofessional person I have ever dealt with. STAY AWAY. I went to Fox Valley Coin to pick up some junk silver. I bought one roll of quarters and one roll of Roosevelt dimes. I was running late for dinner, so I accepted the rolls without inspecting the coins. When I got home that night, I filmed myself opening the rolls in the off chance there was a discrepancy. There was. Two of the dimes were dated post 1964, meaning that they contained no silver at all (one was 1965, and the other was 1966). I was a little annoyed, but realize that mistakes happen. I emailed Fritz about what happened. I didn't ask for anything. I did not ask for replacement coins or reimbursement. The coins only amounted to around $5 worth of silver at the time, so I didn't think it was worth the trouble to return to the store. I only wanted to let Fritz know that there may be an issue with some of his silver dimes being sorted wrong. I told him that I would most likely be back sometime soon to buy more silver. The response I received was appalling. I was truly dumbfounded. Fritz told me to never return to the store again. He was "firing me as a customer." He told me he took offense to the fact that I filmed myself opening the rolls. I find this ironic because there was indeed an error in my order. His tone was cocky and aggressive through all of our email dialog. Long story short, Fritz insisted that he send a $5 check for the coins, even though I did not ask for reimbursement. I have told every silver buyer I know to avoid this store. He could have just said, "Thank you for letting us know about this. I will personally make sure that in the future all coins will be correctly sorted." But instead, he decided "fire me". How odd is that!? A $5 error will undoubtedly cost him thousands of dollars over the years.
  By Brett Danelski, February 28, 2017
• ★ ★ ★ ★ ★
  I stopped in just for a couple ounces of silver today. They seemed knowledgeable, and friendly. They've been in the area for a long time which is always a good sign when looking for precious metals from a reputable dealer. I'll go back.
  By Ryan Dempsey, February 15, 2017
• ★ ☆ ☆ ☆ ☆
  The worst experience I have ever had trying to buy silver!!! They would not even let me look at their inventory unless I was willing to pay an additional $1 on top of what they are already charging over spot. $3.50 over spot. They said I would be wasting their time by looking through their inventory. The rudest people I have ever met running a business. Do not go there unless you want to be insulted.
  By Tip Up Silver, February 06, 2017

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